TERMS OF SERVICE
Effective from January 11, 2024
PLEASE READ
We have a few terms and conditions that are different from standard.
Please read through, as we require you to adhere to these and agree when you book our services through our website,
You will be asked to confirm you understood and agree - if not maybe our service is not best for you.
Pricing and How we calculate our Invoices
Our services are charged by Job NOT per hour
As such our Standard Home Cleaning Booking - 3hrs are usually set aside for Service for the quoted price.
There is no by minute calculation, if the service is completed before or slightly after the allotted time - there is no extra fee or discount. The Service Price is final and we go above and beyond to make sure all your needs are met.
#ItsThatEasy
This policy describes our terms of service practices – what we require from our clients.
By accessing or using any of our Services, you acknowledge that you have read this Terms of Service Policy.
Delays in Arrival or Early Finish
As we can always know, there is always situations beyond our control. We are still human and we do have family needs from time to time. Therefore from time to time there may be some delays of our arrival, jobs may run over time or travel issues. we always strive to arrive on time every time but in the cases of delays - we will strive to complete everything in the time we are on site. If we need to leave earlier than usual, we will let you know as family is important to us. therefore if we need to leave earlier, we will once again, make sure to complete all work before we leave the site.
Rarely is this more than 15 - 30mins difference and does not effect our work efforts.
Harassment of Staff
We do not stand for any abuse of ourselves while in your home or on site. If you need to bring things to our attention, we are always happy to work with you and Talk calmly together for a good result, where everyone is happy. Please refrain from any insults, name calling, swearing, physically laying hands on staff or raised voices as this will lead to the cleaner having to leave premises and you WILL be charged the full amount of service and also the possibility of Authorities being called.
Services will cease and you will be blocked from any bookings going forward Please Be Kind and Courteous to all staff, on all occasions
PERSONAL INFORMATION
We do collect some of your information by submission through the booking forms and information collected for us to service you, this private and is governed by our Privacy Policy. view our Privacy Policy.